Vacuums - The Brushroll does not rotate

Issue

  • My vacuum’s brush roll isn’t spinning
  • The brush on my vacuum won’t rotate.
  • My vacuum’s brush roll isn’t/stopped turning.
  • My vacuum’s brush roll doesn’t move.

Applies to

  • EHVS35H2AQ
  • EHVS35P2AI
  • EHVS35S2AD
  • EHVS75S1AO
  • EHVS75W1AY
  • EHVS85H3AD
  • EHVS85P3AG
  • EHVS85S3AU
  • EHVS85W3AM

Solution

If the brush roll of your vacuum unit stops rotating, you may check these:

  • Brush roll stops when user detaches the previous nozzle & changes to another nozzle while the vacuum cleaner is still on. This is a protection mode. If this is the case, just turn off cleaner and re-start "ON" button to activate the brush roll spinning.
  • Another thing to check is if the floor nozzle not properly attached to the cleaner. Make sure to attach the floor nozzle properly so the button locks it in place.
  • For brush roll cleaning guide, please refer to your use and care guide.

IF YOU WERE UNABLE TO RESOLVE YOUR ISSUE

  • For units installed within the past 30 days, please refer back to your installer to resolve this issue.
  • For units installed after 30 days please contact us to schedule service.

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