Make sure the unit has been installed correctly, please refer to your installation guide and use and care manual for more information.
Make sure the unit is plugged into a dedicated outlet. It should be 115-volt or 120-volt, individual, properly grounded branch circuit with a 3-prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse.
Note: The unit will need 24 hours for the temperature to stabilize
Does the unit have power?
To verify the unit has power, check for any indicator lights on the control panel or interior lights.
Is the unit plugged into a GFI outlet? Make sure the outlet has not been tripped or needs to be reset.
Note: The unit will need 24 hours for the temperature to stabilize.
Has there been a power outage recently?
Locate circuit breaker box within home and flip the breaker off that corresponds to the refrigerator.
Note: The unit will need 24 hours for the temperature to stabilize
Where is the unit located?
We do not recommend installing the unit where the temperature will drop below 55°F.
Which setting are being used?
The factory suggested temperature settings for the refrigerator is 37°F and the freezer is 0°F. Acceptable operating temperatures for the refrigerator is 33°F (0.56°C) to 47°F (8.33°C) and the freezer is -6 °F (-21°C) to 6°F (-14°C).
Is there anything blocking the vents?
Blocked vents will prevent air flow and the unit will not be able to cool properly.
Try moving and clearing out any items that maybe be blocking the vents.
Has the door been left open for an extended amount time?
Make sure there is nothing blocking the door and it is closing properly.
Is the door sealing properly?
A non-sealing door will cause an unstable temperature.
Check the seal with a dollar bill by opening your refrigerator door and then closing it on the bill. Give it a little tug to see how easily it comes out. You should feel a bit of resistance. If the bill slides right out with no resistance or drops to the floor, the seal is not as strong as it should be.
Use warm soapy water to clean the door gasket.
IF YOU WERE UNABLE TO RESOLVE YOUR ISSUE
For units installed within the past 30 days, please refer back to your installer to resolve this issue.
For units installed after 30 days please contact us to schedule service.